Shipping policy

DELIVERY

Shipping

The shipping cost is calculated for you according to the data provided and shown in the cart
T-shirt, cap and mug (FREE SHIPPING)

Where will my order be shipped from?

To fulfill orders in multiple countries, we have partnered with on-demand fulfillment companies with facilities in multiple locations around the world!
Your order will be shipped from the nearest production location, we cannot guarantee that it will be shipped from your country, especially if the item ordered is not produced in your location, or if the available raw material stock is in another country.

On the product page, you will find information on where the product can be sent.

When will I receive my order?

SHIPPING TIME = Production time + Delivery time

Production time:

Typically, it takes 3 to 7 business days to produce and prepare an order, only after payment has been confirmed, after which it is shipped. Shipping time depends on your location, but can be estimated as follows:

Deadline:

The estimated delivery time below is for items shipped within your country .
Consider Shipping Time only after production deadline
● USA: 4 to 7 business days
● Europe: 7 to 9 business days
● Australia: 4 to 15 business days
● Brazil: 10 to 17 business days
● Japan: 5 to 10 days business
Items shipped from another country
● International: 10 to 20 business days

IMPORTANT: customs service taxes not included

If the item you ordered is not available in your country, it will be sent from the nearest country , in which case it will not affect the shipping cost, but will affect the delivery time, and there may be customs service tax costs that will be charged to you by the system of your receiving country.


Will I be charged by customs for my order?

An additional customs and tax service fee or tax may occur on INTERNATIONAL ORDERS. This fee/tax is not under our control and is assessed by local customs.
Customs policies vary widely by country, so check directly with your local customs office to see if they apply duties and taxes to your purchases.
If there are customs service taxes, you will be directly responsible for them.


My order should already be here, but I haven't received it yet. What should I do?

Before contacting us, please help us by doing the following:

● Check your shipping confirmation email for errors in the delivery address
● Ask your local post office if they have your package
● Visit your neighbors if the courier has left the package with them

If the delivery address is correct and the package was not left at the post office or at your neighbor's house, please contact us by email with your order number.

Error in delivery address

If you make a mistake when entering the delivery address, please inform us immediately by email. If your order has not yet been processed, it is likely that we can correct the delivery address.
If the order has already been processed, we will have to wait for the carrier to return it, and may resend the order back, but shipping will be at your expense.

Requests

How are your products made?

Each product is custom made based on the animal print you select. It will be produced specifically for you once your order is confirmed. This means it's made to order, promoting a more conscious approach that helps minimize waste.

To serve several countries with quality, we work in partnership with an on-demand producer. They have facilities in several countries, so depending on where you are, your orders will be prepared, printed and shipped from the facility that can do it most efficiently!


Are all products in an order shipped together?

Products can be produced in different locations, so they may be separated according to their place of origin.


How do I track my order?

You will receive a tracking link via email when your order ships. If you have any questions about your tracking or shipping, please send us a message at:
support@i-animals.com


I received a wrong/damaged product, what should I do?

We are very sorry if the product you ordered arrived damaged. To help us resolve this quickly, please email:
support@i-animals.com
Get a faster response by sending us photos of the damaged product, your order number and any other details you may have about the your request. We will get back to you with a resolution as soon as possible!

This Delivery page is a complementary part of the Terms of Use Policies, and by using our website you agree to all of them.